When will My Order Ship | Jewelry Shipping Information
We ship most orders the same day if received by 3 pm U.S. central time (CST). We carry all jewelry designs and accessories in stock. Each jewelry design that you see is available in ready stock - is ready to ship immediately by UPS or FedEx ground service or U.S. Post Office regular service whichever can deliver your order faster. Your credit card will be billed only upon shipment of your order. We ship a few times throughout the day. We recognize that you have a choice in the marketplace and very much appreciate that you chose us to shop the jewelry you like. We attempt to ship all orders as quickly as possibly.
We attempt in each case to ship your order the same day. However, the following situations are exceptions.
Orders Received After the 3 pm Cut-Off -
We make multiple batches of shipments during the day. The 3 pm cut-off time allows us enough time to process your orders correctly. Each design is picked from the stock room, inspected, polished, boxed and packaged carefully. The 3 pm cut-off is especially important during the holidays due to the volume of shipping and long lines at shipping vendor offices (USPS, FedEx and UPS) when do special runs to get your order out fast.
Pending Anti-Fraud Check on Payment Processing -
An anti-fraud check is run on all order prior to shipping orders. Sometimes, your bank or credit card company may take longer than usual and it can cause a delay. This happens more in the case of international orders. We ship as soon as your payment is validated. The good news is that less than 0.05% orders were delayed for more than 12 hours due to the anti-fraud check validation during the previous year.
Orders Paid with Check and Money Order -
When you make a payment by a check or money order, your order will be shipped after the payment is collected by our bank successfully.
Custom Jewelry Orders -
Custom jewelry orders take an extra effort and a few days more. This includes custom ring sizes, a change of metal, custom diamond or gemstone setting, ring engraving, laser photo engraving on pendants etc. Most custom orders ship in 2 to 3 days, however we will notify you about how long your custom order will take and when and how it will ship. Our goal is to get the jewelry you want to your door as quickly as possible!
Rush Shipping is Available
Most orders are shipped by USPS Priority Mail that delivers within 2 to 3 days to most U.S. cities. However, if you need your order shipped faster, we offer expedited shipping options at low shipping rates during the checkout process if you want to rush the order. You will be guided to the rush shipping options during checkout. If you have any questions, please contact our Customer Service.
Why P.O. Box addresses cannot be used to Ship Jewelry?
If shipments are requested via FedEx and UPS, we can not ship to a P.O. Box address since the parcels are traceable and are insured methods of shipment. All shipments require a telephone number and an address specifying if it is a business or residential. All deliveries must be made to a physical address (No P.O. Boxes except APO/FPO addresses). All shipments require a signature because FedEx or UPS will not complete the delivery without a signature. The shipping address must be one where someone is available to sign for the package.
Do you Ship International Orders?
Yes. We ship anywhere in the world. Depending upon the country of shipment destination, local tariffs and international shipping charges will apply. We have very competitive shipping cost agreements with shipping agents due to volume shipping and we pass on the savings to you.