Jordan Bass Jewelry offers a 30 day return guarantee. We strive to offer a good value with a genuine and quality product, low prices and a satisfying customer service. However, we understand that in some cases you must return. Buyer's remorse can be one of them. No problem! we stand behind the quality of our products and will accept your returns. Please note that each purchase comes with an attractive free velour pouch and sometimes with free gifts. You do not need to return the pouch or free gifts. Those are yours to keep. Just return the purchase you have paid for.
Purchase Return Requirements
Please note that in order to maintain the quality of the jewelry and process your return promptly, we have proposed the purchase return requirements. We process returns quickly and carefully. It is very important that you read them prior to sending returns. Returns that do not comply with these requirements will be returned to you. Read more...
Where Can I Send My Return?
Simply return your purchase within 30 days from the date of purchase to the following address for a prompt refund.
Jordan Bass Company 7304 Brecourt Manor Way Austin, TX 78739 U.S.A.
What about Sales Taxes?
The Texas sales taxes you paid on your returned order will be refunded. As you know, there are no other state sales taxes that we charge. Similarly, we do not collect international taxes and fees. Read more...
How Can I Get a Refund?
We process your returns promptly just as you pay promptly. The credit card account that you have paid the original purchase with will receive a credit (excluding shipping, handling and insurance charges). We process your returns immediately upon receipts (usually in a few hours), however your credit card company may take a day or two to display the refund in your account. In all other cases (such as certified check), you will receive a check from Jordan Bass. Our team works hard to process your refund quickly. Read more about how refunds will be issued for each type of the payment mode that used to make your purchase. Read more...Read more...
No Restocking Fees
We do not charge restocking fees, refund processing, administrative fees or any other hidden fees whatsoever for returns.